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Returns and Shipping

Returns

DUE TO THE NATURE OF OUR PRODUCTS ALL SALES ARE FINAL. DEFECTIVE ITEMS ONLY WILL BE REPLACED WITHIN 60 DAYS FROM PURCHASE INVOICE DATE. DEFECTIVE ITEM MUST BE IN ORIGINAL PACKAGING AND COPY OF INVOICE MUST BE RECEIVED AT CHATSWORTH, CA. ADDRESS NO LATER THAN 60 DAYS FROM PURCHASING INVOICE DATE.

LOVEWINX Returns
9731 TOPANGA CANYON PLACE
CHATSWORTH, CA 91311

Domestic Shipments

  • LOVEWINX does not guarantee the delivery date of any shipment.
  • The LOVEWINX Corporate Office ships packages via United Parcel Service (UPS).
  • UPS does not deliver to a P.O. Box, only to physical addresses, including carrier hubs.
  • LOVEWINX allows Consultants to pick up their orders from the Corporate Office in Chatsworth, CA.
  • The purchasing Consultant or a person authorized by the Consultant may only pick up Consultant orders. The Consultant must verify this authorization with the Receptionist at the Corporate Office prior to pick up.
  • Orders must be picked up within two business days of order completion.
  • Orders not retrieved within two business days will be cancelled, restocked, and the products will need to be reordered.
  • All restocked orders will be cancelled and a 20% Restocking Fee will be applied to the original payment method.  Any other arrangements to be made at the company’s discretion.
  • Local pick up times are Monday – Friday, 9:00am – 4:30pm, PST.

RESTRICTED ITEMS

SHIPPING DISCREPANCIES

RETURNED SHIPMENTS

If a shipment is refused or returned to LOVEWINX for any reason:

  • Shipments become the responsibility of the carrier upon pickup from the LOVEWINX Corporate Office.
  • If a damaged package is received you must contact the LOVEWINX Corporate Office within 3 business days of receipt. (cs@lovewinx.com or 800-715-1395)
  • Customers must keep the box, products and packaging until a claim is filed.
  • LOVEWINX will file applicable claim with the carrier.

DAMAGED PACKAGES

LOVEWINX makes every effort to pack orders in such a way to prevent product damage during shipment.

  • Shipments become the responsibility of the carrier upon pickup from the LOVEWINX Corporate Office.
  • If a Consultant receives a damaged package, she must contact LOVEWINX Corporate Office within one business day of receipt.
  • Consultants should keep all products and packaging until an acceptable resolution has been achieved.
  • LOVEWINX will file a claim with the carrier and work with the Consultant to arrive at a resolution.

STOLEN/MISSING PACKAGES

  • Shipments become the responsibility of the carrier upon pickup from LOVEWINX Corporate Office.

  • If a package is stolen or missing, the customer must contact the LOVEWINX Corporate Office immediately.  (cs@lovewinx.com or 800-715-1395)
  • LOVEWINX will file applicable claim with the carrier.

STOLEN/MISSING PACKAGES

  • Shipments become the responsibility of the carrier upon pickup from LOVEWINX Corporate Office.

  • If a package is stolen or missing, the customer must contact the LOVEWINX Corporate Office immediately.  (cs@lovewinx.com or 800-715-1395)
  • LOVEWINX will file applicable claim with the carrier.

MISSING ITEMS

  • If an order is received and an item/items are missing, please contact Customer Service within three business days of receipt.
  • Customers must keep the box and packaging until resolved. (cs@lovewinx.com or 800-715-1395)
  • LOVEWINX will investigate to resolve the issue as quickly as possible.